LekkerReviews — Review Management & Sentiment Analysis
Guard & Grow Your Reputation
Intelligent review collection with sentiment gating, AI auto-replies, and embeddable widgets that turn social proof into your strongest sales tool.
LekkerReviews transforms how you manage your online reputation. Smart gating routes satisfied customers to leave public reviews on Google, while redirecting unhappy customers to private feedback — giving you a chance to resolve issues before they go public. AI generates thoughtful reply suggestions, and embeddable widgets showcase your best reviews across your website.
Tier: Add-on
Key Features
- Smart Review Gating — Route happy customers to Google Reviews, unhappy ones to private feedback.
- AI Auto-Replies — Generate thoughtful, personalized review responses instantly with AI.
- Widget Ecosystem — Embed review carousels, grids, and badges anywhere on your website.
- Sentiment Analysis — AI-powered sentiment tracking with NPS monitoring and trend analysis.
- Reputation Alerts — Instant notifications when reviews are submitted — never miss feedback.
- Multi-Platform Sync — Import and manage reviews from Google, Facebook, and other platforms.
Use Cases
- Reputation Protection: Prevent negative reviews from going public by routing unhappy customers to private feedback first.
- Social Proof Marketing: Embed your best reviews on your website with beautiful widgets that build trust.
- Customer Feedback Loop: Collect structured feedback after every interaction, identify patterns, and improve service.
- Multi-Location Management: Track review performance across multiple locations or brands from a single dashboard.
How It Works
- Step 01: Send Review Request — After a service, send a branded review request email to the customer.
- Step 02: Smart Gating — Happy customers directed to Google Reviews, unhappy ones to private feedback.
- Step 03: AI-Powered Replies — AI generates a personalized reply suggestion you can send with one click.
- Step 04: Showcase & Analyze — Embed reviews on your site and track sentiment trends in the Intelligence Core.
Integrations
- LekkerContacts — links reviews to customer profiles and timelines
- LekkerPages — embeddable review widgets on your website
- LekkerMarketing — trigger campaigns based on review sentiment
- LekkerAutomation — automate responses to reviews
- LekkerSupport — create tickets from negative feedback
- Intelligence Core — reputation signals and sentiment trend analysis