LekkerChat — Live Chat & AI Chatbots
Be There When It Matters Most
Live messaging with AI chatbots, Knowledge Base-powered answers, and seamless handoff to your team — all connected to your CRM.
LekkerChat puts you where your customers are — right on your website. AI-powered chatbots handle common questions using your Knowledge Base, qualify leads with customizable conversation flows, and hand off to live agents when human touch is needed. Every conversation creates or enriches a contact profile, and chat interactions feed into your Intelligence Core.
Tier: Add-on
Key Features
- AI Chatbots — Smart bots trained on your Knowledge Base that answer questions, qualify leads, and route conversations.
- Live Agent Chat — Real-time messaging between your team and website visitors with typing indicators.
- KB-Powered Answers — Bots automatically search your Knowledge Base to provide accurate, contextual responses.
- Contact Capture — Automatically create CRM profiles from chat conversations.
- Embeddable Widget — Customizable chat widget that matches your brand — position, colors, greeting, and avatar.
- Canned Responses — Pre-built response templates for agents to handle common questions quickly.
Use Cases
- Lead Qualification: Chatbots ask qualifying questions, capture contact info, and route hot leads to sales.
- Customer Support: Deflect common questions with AI-powered KB answers, escalating complex issues to agents.
- After-Hours Coverage: AI chatbots handle inquiries 24/7, capturing leads when your team is offline.
- Appointment Booking: Guide visitors through chat to book appointments with bot-assisted scheduling.
How It Works
- Step 01: Configure Your Bot — Set up your AI chatbot with custom prompts, Knowledge Base access, and capture rules.
- Step 02: Embed the Widget — Add the chat widget to your website with a simple code snippet.
- Step 03: Engage Visitors — Bots greet visitors, answer questions, and qualify leads. Complex queries route to agents.
- Step 04: Capture & Analyze — Every conversation creates a CRM contact. Metrics feed into the Intelligence Core.
Integrations
- LekkerContacts — auto-creates profiles from chat conversations
- LekkerSupport — escalate chats to support tickets
- LekkerPages — embedded chat widget on your website
- LekkerCalendar — book appointments directly from chat
- LekkerMarketing — re-engage chat leads with email campaigns
- Intelligence Core — conversation analytics and bot performance