LekkerContacts — CRM & Contact Management

Every Customer, One Profile

The unified CRM that grows with every module you add. Every form submission, review, support ticket, and booking automatically builds a single customer profile.

LekkerContacts is the central nervous system of your business. Unlike traditional CRMs where you manually enter data, LekkerContacts automatically builds rich customer profiles from every interaction across the platform. A customer who fills out a form, leaves a review, opens a support ticket, and books an appointment — all of that appears in one unified timeline.

Tier: Core (Included Free)

Key Features

• Unified Profiles — One record per customer from every touchpoint — forms, reviews, support, and bookings.
• Smart Tagging — Auto-tag contacts based on behavior, form submissions, and engagement patterns.
• Activity Timeline — See every interaction in one chronological view — from first form to latest ticket.
• Engagement Scoring — AI-powered scoring based on activity frequency, recency, and depth across all modules.
• Advanced Segmentation — Create dynamic segments using rules across all contact data for targeted outreach.
• GDPR Compliance — Built-in consent management, data export, and right-to-delete with full audit trails.

Use Cases

• Sales Pipeline: Track leads from first form submission through engagement scoring to conversion — all automatically.
• Customer 360°: Give your team a complete view of every customer interaction across forms, reviews, support, and bookings.
• Targeted Outreach: Build dynamic segments based on engagement scores, tags, and behavior.
• Compliance & Privacy: Handle GDPR/POPIA requests with one-click data export and right-to-delete.

How It Works

1. Step 01: Automatic Capture — When someone submits a form, leaves a review, or opens a ticket, a contact is auto-created or matched.
2. Step 02: Profile Enrichment — Every interaction adds data — form answers, review sentiment, ticket history, bookings.
3. Step 03: Score & Segment — AI calculates engagement scores and you create segments based on any combination of attributes.
4. Step 04: Act & Engage — Use insights from the unified profile to personalize outreach and improve retention.

Integrations

• LekkerForms — auto-creates contacts from every form submission
• LekkerReviews — links reviews and sentiment to customer profiles
• LekkerSupport — connects tickets and resolution history to contacts
• LekkerBilling — tracks invoices, payments, and revenue per contact
• LekkerMarketing — segment contacts for targeted email campaigns
• Intelligence Core — engagement scoring and churn risk signals